Accessing care
We want to make it as easy as possible for you to get the help and support you need. This section explains who can access our services, how to apply, how referrals work, and where to find key contact information.
Our Early Intervention and Prevention Team is the first point of contact for people who need access to health and social care services
If you are over 16 and think you require any kind of social care, then you can contact the Early Intervention and Prevention Team.
The team is available from Monday to Friday, between 8.45 am and 5.00 pm by phone on 0345 30 111 20 or by email at [email protected]. The number 0345 30 111 20 can be used outwith these hours to connect to the out-of-hours social work service.
Accessing care panel
Eligibility for support
Everyone's needs are different. Eligibility for support is based on what matters to you, the challenges you're facing, and what will help you stay safe, independent and well.
How to apply for care and support
Applying for care and support is simple. Whether you need help at home, support after an illness, advice for a family member, or access to specialist services, we're here to guide you through every step.
Referral process
How to refer someone for care and support - or make a referral on their behalf
